Assistant Member Administration & Service Area - Senior Level - m/f - Full-time

We are looking for a committed, experienced and service-oriented assistant (m/f/d) who impresses with their sense of responsibility, organisational talent and strong communication skills.

Your tasks

• Supporting the division management in conceptual and organisational tasks
• Coordinating and optimising front and back office processes
• Ensuring a high standard of quality in member contact (service, communication, appearance)
• Assisting in the planning and implementation of campaigns, projects and collaborations
• Actively participating in cross-departmental projects and independently taking on partial responsibilities
• Being responsible for deployment and resource planning in the service area (workforce planning)
• Supporting the preparation of evaluations, reports and action plans for process and quality improvement
• Carrying out analyses (e.g. member satisfaction, service indicators) and benchmarking to identify potential for optimisation
• Monitoring and quality control in member contact – with a focus on advice, availability and processing quality
• Interface communication and coordination with internal departments and external partners

Profile

• Completed training or university degree in tourism, commerce or administration (Bac+2/3)
• At least 3 years of professional experience in tourism, customer service or project management
• Excellent language skills in Luxembourgish, French, German and English are mandatory
• Strong customer and service orientation
• Organisational talent and a precise, structured way of working
• Friendly, well-groomed and professional manner
• Strong communication skills and ability to work in a team
• Discretion, initiative and solution-oriented thinking
• Very good knowledge of MS Office and digital tools

We offer

• A responsible, varied position in a dynamic team
• A pleasant working environment with close customer contact
• Development prospects and further training opportunities
• Meaningful work in the service of ACL members
• A competitive salary commensurate with your qualifications and experience